Sofia Fernandez
RESUME

Specialty

Technical Writing, Communications, Application Development, Business Process Analysis, Documentation, Localization, Content Development, Analytics, Training, Project Management, Information Technology, Web Development

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Work Experience

Sr. Product Technical Documentation Specialist at Terran Orbital Corporation

Irvine, CA USA (Onsite, Full-Time) | August 2023 to Present

Senior Technical Writer/Marcom Manager at Ambiq Micro, Inc.

Technical Writer
Austin, TX USA (Remote, Contractor) | January 2023 to August 2023

  • Helped managed internal and external documentations for Marcom, Technical Marketing, IT, Quality Assurance, and Software Engineering.

Manager, Marketing Communication and Branding
Austin, TX USA (Remote, Full-Time) | November 2021 to December 2022

  • Managed marketing activities including, social media, internal and external newsletters, email blast notifications, blogs, company website, product collaterals, and press releases.
  • Captured, reviewed, analyzed, and reported weekly, monthly, and annual analytics on social media, company website, newsletters, videos, blogs, press releases, and team task assignments.
  • Collaborated with HR Team to attract talent for company on company website, present new hire orientations, publish social media career posts, and send welcome letters.
  • Worked with translators to localize product documents, blogs, press releases, graphic assets, and webpages.
  • Created and managed internal events, design wins, and award landing pages, as well as external product, webinar, collateral, event and video webpages.
  • Monitored and responded to media activity, and handled public detractions on social media.

Senior Technical Writer
Austin, TX USA (Remote, Full-Time) | January 2020 to November 2021

  • Worked with Technical Marketing, Software, Engineering, and Operations Teams on maintaining product webpages and technical documents.
  • Created copy and graphic assets for social media posts, and collaborated with Creative Team to create key visuals for press releases, and email blasts.
  • Edited, reviewed, scheduled, and posted company blogs, press releases, webinars, and events on company website.
  • Photographed and touched up product images for product collaterals.
  • Created, developed, assigned, and maintained document part number schema.
  • Reviewed, added captions, uploaded, and published YouTube videos.
  • Developed and managed the following documentations with subject matter experts:
Senior Technical Writer at Western Digital Corporation

Irvine, CA USA (Onsite, Full-Time) | December 2017 to January 2020

  • Managed documents from point-of-request, content gathering, review, approval, localization, release, and distribution based on specified requirements.
  • Collaborated with Product Marketing, Product Management, Legal, and Engineering Teams to process document reviews and approvals.
  • Prepared and sent out release notification emails to applicable distribution lists.
  • Posted and updated documents in the Technical Publications website.
  • Used Agile Product Lifecycle Management (PLM) system to:
  • Create and assign document part numbers
  • Submit final documents for approval, release, and implementation
  • Handled document conversions from Word/PDF into Framemaker.
  • Updated document templates in compliance with Corporate Branding.
  • Collaborated with the Legal Team to validate and update document content and disclaimers.
  • Prepared documents for localization, submitted translations requests, and reviewed translated documents for discrepancies and errors.
  • Developed and managed the following documentations:
Senior Technical Writer at MFour Mobile Research, Inc.

Irvine, CA USA (Onsite, Full-Time) | March 2017 to December 2017

  • Documented business process workflows for Sales, Operations, Client Services, Survey Programming and Data Teams.
  • Created and managed documentation for the Surveys on the Go Editor using single-source, and documented the Automated Fielding Tool.
  • Created application installation and uninstall guides for internal IT Team.
Staff Technical Writer at QLogic Corporation (acquired by Marvell Technology Group Ltd)

Aliso Viejo, CA USA (Onsite, Full-Time) | August 2014 to February 2017

  • Collaborated with Product Management, Engineering, Quality Assurance, Support, Legal, and various subject matter experts to gather content, review, edit, and process document approval and submission.
  • Requested and assigned document part numbers to all collaterals, and maintained standard version control.
  • Contributed to the establishment, implementation, and maintenance of publication guidelines, procedures, and practices.
  • Performed high-level structural and substantive editing, while adhering to standard marketing style, theme, and nomenclature of technical documentation.
  • Worked with Engineering and Unix Team to create, develop, and manage Qt Help documentation.
  • Developed and managed the following documentations:
Software Specification Writer at Telogis, Inc. (acquired by Verizon Connect)

Aliso Viejo, CA USA (Onsite, Full-Time) | October 2012 to August 2014

  • Collected, analyzed, defined, and documented business workflows and requirements received directly from Leadership and Product Management Teams.
  • Created and revised development requirements for use by internal Research and Development Teams.
  • Translated complex concepts into working documents with large amounts of highly technical information for the Research and Development Teams.
  • Developed and managed various documents including the following:
Support Services Technical Writer at Broadcom Corporation (contractor with The GDR Group)

Irvine, CA USA (Onsite, Full-Time) | November 2007 to October 2012

  • Worked with local and international Supervisors, Managers, Engineers, and other subject matter experts (SME) to develop, create, and update various internal and external documents which include the following:
  • Reviewed, analyzed, and evaluated business systems and user needs.
  • Documented requirements, defined scope and objectives and formulated systems to parallel overall business strategies with the use of extensive flowcharts in Visio.
  • Researched and analyzed basic and complex issues surrounding the processes and systems of an organization and made recommendations to improve process, efficiency and practices.
Technical Writer and Documentation Specialist at NTI Corporation

Irvine, CA USA (Onsite, Full-Time) | December 2005 to November 2007

  • Managed and coordinated localization projects and recruited 60 certified members of the American Translators Association (ATA) in-state, out-of-state, and abroad in approximately 28 languages:
  • Managed localization project inquiries, purchase orders and invoices meeting tight budget requirements.
  • Managed translation database and worked with software engineers to test and resolve application bugs in localized help files, GUI, and various documents.
  • Created, maintained, and updated software help files, resource files, website content, reviewer’s guides, user’s guides, and various documents for consistency, accuracy, and localization.
Transfer Link Mentor at University of California, Riverside

Riverside, CA USA (Onsite, Part-Time) | June 2003 to March 2005

  • Traveled independently and attended several selected community college fairs as the official representative of UC Riverside and the Office of Transfer and Reentry Services in the following counties: Los Angeles, Orange County, San Diego, Inland Empire
  • Prepared and delivered presentations, forums and workshops detailing admissions, application and enrollment processes for transfer and reentry students.
  • Provided mentoring to current and prospective students in all areas of student services, campus resources, and academic programs by meeting informally via telephone and/or campus visits/or via e-mail.
  • Participated in the planning, implementation and hosting of on and off-campus events.

DOCUMENT TYPES HANDLED

publishing tools and applications

Programming Languages

Took courses and self-taught in the following languages:

Education

Bachelor of Science in Business Administration

University of California, Riverside

Certificates

Network Administration Certificate Program

Saddleback College, Mission Viejo CA

Applications Developer Certificate Program

Saddleback College, Mission Viejo CA

Technical Writing Certificate

University of California, Riverside - Extension Center

Skills and Abilities

  • Adaptable, flexible, and possess organizational skills and ability to work independently, and with several technical teams within a fast-paced environment
  • Ability to quickly learn new software and applications
  • Able to multi-task and prioritize work
  • Excel at diverse activities with excellent project management skills

Groups and Memberships

  • Member of Society for Technical Communications (STC) 
  • Member of STC Orange County Chapter (OCSTC)
  • Member of Phi Theta Kappa Honor Society

VOLUNTEER ACTIVITIES

  • Blanket Making for YANA Cancer Comfort
  • Brown Bag Brigade
  • Hearts for Hearts Foundation Medical Supply Packing
  • Back to School Backpack Build

  • MIFE Beach Clean Up
  • Rise Against Hunger

AWARDS AND RECOGNITION

  • Shodan, Shito-Ryu Karate-Do Genbu-Kai International
  • Yondan, Batto-Do Rengo-Kai Toyama Ryu International
  • Sandan, Kobudo Rengo-Kai Alliance International
  • Dean’s List – Saddleback College

  • Dean’s List – Riverside Community College

References

Available upon request.